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olivlum  
#1 Posted : Friday, November 14, 2014 2:37:05 PM(UTC)
olivlum
Rank: Newbie

Groups: Registered
Joined: 11/14/2014(UTC)
Posts: 1
Location: France

Hello,

I try to use the Password Reset Web Part with email address.
I have the message below when entering a email corresponding to my user : The user specified does not exist.

I have no problem with the username field.
In this case, the variable $USEREMAIL$ used in the email sent give me the same email address I try to use before.

Can you help me to use this webpart with the email address field only ?

Thank you
Valentyn  
#2 Posted : Tuesday, November 18, 2014 8:23:31 PM(UTC)
Valentyn
Rank: Sales Team

Groups: Administrators, Registered
Joined: 4/11/2012(UTC)
Posts: 8
Man
Ukraine
Location: Lviv, Ukraine

Hello,

This is an unusual behaviour. We tested it with two different email addresses associated with the same user. E.g. the user "valentinehal" contains records of the email addresses Valentyn.Hal@artfulbits.com and the short version vhal@artfulbits.com

In this case the user can be accessed only by the short version of email address. We didn't envistigate it further yet, but it's interesting whether you have multiple email adresses setup for a user? If that's the case, does any of those work with Password Reset Web Part?

Thank you
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