Support

Support Service
Description
Response time
Number of incidents
Number of products covered
Contacts
Privileges
License Reassignment (in the case of decommissioning the previous Farm):
Developer licenses:
Possibility to upgrade the version:
Price
Free (Trial) Basic Per issue support 1 Year Support Subscription
Covers any SharePoint component during trial period Covers any SharePoint component after purchase with limited support Covers CHOSEN SharePoint component after purchase with special support, with the purpose of custom development, additional features implementation and etc. Covers ALL SharePoint components bought by the same company with special support, with the purpose of custom development, additional features implementation and etc.
Free time of support team 2 business days 1 business day 1 business day
1 2 1 (approximately 2 hours per issue) 8 (approximately 2 hours per issue)
1 1 1 All products purchased by the same company during the support period

Support team support@artfulbits.com

Sales team: sales@artfulbits.com

Support team support@artfulbits.com

Sales team: sales@artfulbits.com

Support team support@artfulbits.com

Sales team: sales@artfulbits.com

  • Live Chat with developers
  • TeamViewer, Web conferencing

Support team support@artfulbits.com

Sales team: sales@artfulbits.com

  • Live Chat with developers
  • TeamViewer, Web conferencing
  • Direct phone calls
Guaranteed that critical bugs will be fixed and delivered. Guaranteed that critical bugs will be fixed and delivered.
Any new feature request will be investigated.
Estimates can be provided by request (free of charge).
Include custom builds
One-time update of the product to the new major versions
Guaranteed that issues will be fixed and delivered. Developers start on fixing critical issues immediately.
Any new feature request will be investigated.
Estimates can be provided by request (free of charge).
Development of the requested features/functionalities
Include custom builds
Unlimited updates of the product to the new major versions
N/A N/A 1 per Farm 2 per Farm
N/A N/A N/A Available: Flat price $100 Each license = 10 license keys
N/A Free minor updates Free minor updates Free minor and major updates
Free (during trial period) Free (for any purchased product) $100 $400 per year

Сost sharing development

Do you need to develop a custom SharePoint solution for your business?

Partner with ArtfulBits to develop the solution for you!

How it works:

  • ArtfulBits analyze your business need and its potential
  • If ArtfulBits sees the potential in it, the cost of development will be reduced on 30%.
  • ArtfulBits provide you with the solution and maintain it as a public product
  • Support services will be provided to you with 90% off your maintenance costs.

Example of the cost sharing solution: Shopping Cart web part

Save up to 30%

of your development and maintenance costs!

Product customization

Would you like to use modify or customize one of ArtfulBits SharePoint modules to match the exact requirements of your company?

ArtfulBits team can create custom version for you to save development time for the entire enterprise.

Save up to 30%

of your development and maintenance costs!