ArtfulBits always tries to understand clients' needs as its personal needs. Deep
understanding of the project's background allows ArtfulBits to concentrate its efforts
on satisfying clients' needs and improves the final solution. ArtfulBits is committed
to build strong and mutually beneficial relationships with its clients.
Every client has its own quality standard. Therefore, every project development
team has the dedicated person with a role leading to the required quality achievement.
ArtfulBits pays special attention to communication with its clients. Transparency
is the main factor in trustful relationship. We believe that clients' participation
in the development process is essential for providing a solution which helps them
to gain an important competitive advantage.
The company aims at developing long-term relationship with its clients. This improves
our understanding of their needs, makes the product more competitive and reduces
time costs. Transparency is needed in every transaction with clients, involving
open communication, data capture and measurements. To make the process transparent
to our customers, ArtfulBits uses the following means:
- Issue Tracking System
ArtfulBits' issue tracking system is always accessible for its clients. Tracking
and managing defects, improvements and tasks emerging during a project development
is clear and transparent for our customers. This system is also used for managing
project requirements and handling customer requests.
- Enterprise knowledge sharing system
It provides clients and project teams with a centralized storage of the project
documentation, real-time reports and other associated information.
- Periodical reports
Daily, weekly, monthly and other progress reports available.
- Time Tracking System
It allows our clients to have real-time access to every hour spent on a project.
- Day-to-day interaction
Daily communications via e-mail, Instant Messengers or Conference Calls keep each
party well-informed about the latest changes and current status of the project.