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Cannot enter permanent key Options · View
tim44202
#1 Posted : Friday, May 07, 2010 4:06:01 AM
Rank: Newbie

Groups: Registered

Joined: 5/7/2010
Posts: 1
Location: usa
I cannot enter the permanent license key

I also cannot uninstall the product
alexk
#2 Posted : Monday, May 10, 2010 1:10:44 PM
Rank: Administration


Groups: Registered

Joined: 7/28/2009
Posts: 55
Location: Ukraine, Lviv
hi,

Can you specify what version do you use?

Also If you can not enter license key, then add-on should show special warning message. Can you publish this message to us?

Possible reasons:
- you can not enter license, due to license check policy. Each license can be activate only once. If you need more activations, then you should contact support team (support@artfulbits.com) and ask addition activations (please include "purchase" information inside e-mail).

- Can not uninstall issue is possible only if you are now a member that install add-on. Before we catch something similar only when Domain administrator install add-on on all computers, and domain user want to uninstall it. In such case ask your domain administrator for helping in uninstall.

In other case we can provide instruction how to uninstall add-on by hands.
ArtfulBits Team
Product Director
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