Communication

ArtfulBits always tries to understand clients' needs as its personal needs. Deep understanding of the project's background allows ArtfulBits to concentrate its efforts on satisfying clients' needs and improves the final solution. ArtfulBits is committed to build strong and mutually beneficial relationships with its clients.

Every client has its own quality standard. Therefore, every project development team has the dedicated person with a role leading to the required quality achievement.

Transparency

ArtfulBits pays special attention to communication with its clients. Transparency is the main factor in trustful relationship. We believe that clients' participation in the development process is essential for providing a solution which helps them to gain an important competitive advantage.

The company aims at developing long-term relationship with its clients. This improves our understanding of their needs, makes the product more competitive and reduces time costs. Transparency is needed in every transaction with clients, involving open communication, data capture and measurements. To make the process transparent to our customers, ArtfulBits uses the following means:

• Issue Tracking System
  ArtfulBits' issue tracking system is always accessible for its clients. Tracking and managing defects, improvements and tasks emerging during a project development is clear and transparent for our customers. This system is also used for managing project requirements and handling customer requests.
• Enterprise knowledge sharing system
  It provides clients and project teams with a centralized storage of the project documentation, real-time reports and other associated information.
• Periodical reports
  Daily, weekly, monthly and other progress reports available.
• Time Tracking System
  It allows our clients to have real-time access to every hour spent on a project.
• Day-to-day interaction
  Daily communications via e-mail, Instant Messengers or Conference Calls keep each party well-informed about the latest changes and current status of the project.