Process Automation

The company uses TrackStudio - enterprise level issue tracking system for automating development and management processes. It's a flexible, extremely fast hierarchical tool allowing effective handling of:

• Uniform customer requests coming from different sources (e-mails, phones, IM, forums, online feedback forms, etc.)
• Requirements management
• Test management
• Defect tracking
• Integration with Knowledge Sharing and Time Tracking systems
• Automated subscriptions and notifications
• Live report feeds

This approach allows customers to monitor and control the progress of project development transparently, at any time. Customers are also able to participate in the process according to the roles and responsibilities.